Last Updated: Sept 22, 2020
Last Reviewed: Sept 22, 2020
Monolith Solutions LLC, is referred to in this document as ("Monolith Solutions").
Customers are asked to provide certain personal information when they sign up for Monolith Solutions services, including name, address, email address, telephone number, and billing information (such as a credit card number). In addition, to register a domain name, customers are asked to provide this information for the registrant, administrative contact, technical contact and billing contact of the domain name for submission to the appropriate domain registry or registration database. Customers may also be asked to complete an online form that collects information about demographics, product usage and preferences, along with other information that will help us improve our products and services. Monolith Solutions also makes use of technologies like cookies in order to keep track of visitors and registered customers and to relate one computer transaction to a later one. You may set your web browser to notify you when you receive a cookie or change the settings on your web browser to clear or disable cookies. If you decide to disable cookies, you may not be able to take full advantage of all of the features of Monolith Solutions’ website. Please be aware that if you visit third party websites where you are prompted to log in or that are customizable, you may be required to accept cookies. Cookies do not enable third parties to access any of your personally identifiable information. However, advertisers and partners may also use their own cookies. Monolith Solutions does not control use of these cookies and is not responsible for information collected through them. By becoming a customer, you expressly consent to the collection of the aforementioned information.
The information that Monolith Solutions collects is hosted on servers located in the United States (U.S.) and Canada (CAN), unless otherwise provided. By using the Monolith Solutions’ services, you freely and expressly give Monolith Solutions your consent to export your information and data between the U.S. and Canada.
USE OF INFORMATION
Monolith Solutions does NOT trade, rent or sell your personal information or data to any other organization or third party, except as provided specifically in this Policy.
Monolith Solutions has structured its websites so that individuals may visit us on the Web without revealing personally identifiable information. Monolith Solutions uses information it collects to provide and collect payment for its web hosting solutions and other services. Passively collected information, such as information collected from or about your device including through the placement or reading of cookies or other tracking technologies is used to provide a customized experience as you use Monolith Solutions’ services.
A) Customer Contact and Account Information
The information collected from customers is used to manage each customer’s account (e.g., billing and account management) and to promote other products or services that Monolith Solutions believe may be of interest to its customers. Monolith Solutions may also generate non-identifying and aggregate profiles from information that customers provide during registration. Monolith Solutions may use this aggregated and non-identifying information to promote advertisements that appear on Monolith Solutions’ website and in connection with its services. All such aggregated and non-identifying information that Monolith Solutions collects, as well as any analysis of such information that Monolith Solutions produces, is proprietary information of Monolith Solutions.
B) Analytics and Statistics
Monolith Solutions uses information gathered from its website analytics (e.g., user IP addresses) to help diagnose problems with Monolith Solutions’ servers, and to administer and optimize Monolith Solutions’ website. Monolith Solutions also collects broad demographic information from this data to help improve its website and services. Any statistics gathered by Monolith Solutions are proprietary property of Monolith Solutions.
C) Support and Email Inquiries
When customers send email inquiries and/or support requests to Monolith Solutions, the return email address (and other personal information provided in the inquiry/request) is used to answer the email inquiry/request received.
D) Customer Surveys
Monolith Solutions may use the contact information provided in customer surveys to follow up on survey answers. Monolith Solutions may also contact you to highlight the changes Monolith Solutions makes in response to your feedback.
With the exception of trusted business partners who work with or on behalf of Monolith Solutions, and are subject to specific confidentiality agreements, Monolith Solutions will not provide or sell to any third party your personal information and will keep all customer information confidential, subject to the following:
Monolith Solutions does not share personally identifiable information about individual users with advertisers. Monolith Solutions may display online advertisements and share aggregated and non-identifying information about customers collected through the registration process or through online surveys and promotions with certain advertisers. This aggregated and non-identifying information may be used to deliver tailored advertisements.
Monolith Solutions may share aggregated, non-personally identifying information obtained from customer surveys with third parties.
Monolith Solutions may access, preserve and share customer information with companies, organizations, governmental entities, or individuals outside of Monolith Solutions if we believe, in good faith and in our sole discretion, that the law requires us to do so. This may include, but is not limited to, responding to subpoenas, court orders or other legal processes. Monolith Solutions may access, preserve, and share customer information as necessary to: establish or exercise Monolith Solutions’ legal rights or defend against any claim including threatened claims; investigate, prevent, or take action regarding suspected fraud or other illegal activities; prevent death or serious physical harm to any person; or investigate violations of Monolith Solutions’ Terms of Service.
In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers (“ICANN”) or certain registries, domain name registration information has to be made available and accessible to the public through a “WHOIS” search. The WHOIS is a publicly accessible database that lists the domain name registration information for a particular domain name, the name server(s) to which the domain name points, and the domain name’s creation and expiration date. Monolith Solutions may deposit your domain registration information with a third-party escrow provider to comply with ICANN requirements. At times, customers may receive solicitations that result from searches of the publicly available databases by other companies or individuals. Any such solicitations or SPAM do not come from Monolith Solutions and Monolith Solutions does not control the use of WHOIS information by third parties.
Monolith Solutions uses multiple security measures to prevent the loss, misuse and alteration of the information under our control. Your data is protected using Secure Socket Layer (SSL) encryption technology, the industry standard. This encrypts order data and is designed to aid in ensuring the accuracy and security of that customer information. In the unlikely event of a data breach, Monolith Solutions will notify the appropriate regulatory and/or legal authorities, as well as affected customers/individuals, within seventy-two (72) hours.
Be advised that any information you may disclose or post in forums or other public areas of Monolith Solutions’ website or the Internet, becomes public information. You should always exercise caution when deciding to disclose personal information in these public areas. To request removal of your personal information from Monolith Solutions community forums or testimonials, contact Monolith Solutions using the form on our Contact Page Here. In some cases, Monolith Solutions may be unable to remove your personal information, in which case Monolith Solutions will let you know why it is unable to do so.
When you become a customer of Monolith Solutions, you are automatically subscribed to receive transactional notices and updates about your account, email newsletters and news of special promotions offered through Monolith Solutions and/or in conjunction with Monolith Solutions’ partners. To unsubscribe from Monolith Solutions’ newsletters and promotional mailings, customers may update their preferences on the Account Manager. Customers may also unsubscribe through the links provided in promotional email messages sent by Monolith Solutions or on Monolith Solutions’ behalf.
Accessing & Modifying Your Information
Monolith Solutions allows customers to access, update, and correct inaccuracies in your personal information in Monolith Solutions’ custody and control, subject to certain exceptions prescribed by law. Monolith Solutions also allows individuals and customers to delete their personal information which is in Monolith Solutions’ custody and control, by requesting erasure of the same. Customers and individuals may request access, updating/corrections of innacuracies, and erasure of personal information Monolith Solutions has in its custody or control by accessing the Account Manager or by contacting support via email, phone, or online chat. Monolith Solutions may request certain personal information for the purposes of verifying the identity of the individual seeking access or erasure of individual/customer records.
To ensure customers receive the information they need to manage their account and protect their privacy, Monolith Solutions asks that customers keep their contact and billing information up to date. Customers can update all account-related information directly through the Account Manager. Alternatively, customers can contact Monolith Solutions Support for further assistance.
EUROPEAN UNION’S GENERAL DATA PROTECTION REGULATION
Where the European Union’s General Data Protection Regulation (“GDPR”) applies, in certain circumstances and subject to data processing agreements, you have rights in relation to the personal information Monolith Solutions holds about you. Below is an outline of those rights and how EU customers may exercise those rights. To exercise any of your rights, please visit the Account Manager, or contact Monolith Solutions at our Contact Page Here.
You have the right to know whether Monolith Solutions processes personal information about you and, if it does, to access data Monolith Solutions holds about you and certain information about how Monolith Solutions uses and shares it.
You have the right to receive a subset of the personal information you provide to Monolith Solutions in a structured, commonly used and machine-readable format and a right to request that Monolith Solutions transfer such personal information to another party. If you request that Monolith Solutions transfer the personal information to another party, you must ensure you detail that party and note that Monolith Solutions can only transfer the personal information where it is technically feasible to do so. Monolith Solutions is not responsible for the security of the personal information or its processing once received by the third party.
You have the right to require Monolith Solutions to correct any personal information held about you that is inaccurate and have incomplete data completed. If you request correction, please explain in detail why you believe the personal information is inaccurate or incomplete so that we can assess whether a correction is required.
You may request that Monolith Solutions erase the personal information it holds about you in the following circumstances: (1) where you believe it is no longer necessary for Monolith Solutions to hold the personal information; (2) you withdraw your consent to the processing of the personal information, and Monolith Solutions was processing it on the basis of your consent; (3) Monolith Solutions is processing your data on the basis of its legitimate interest and you object to such processing; (4) you no longer wish us to use your data to send you marketing; or (5) you believe Monolith Solutions is unlawfully processing your data. Please provide as much detail as possible on your reasons for the request to assist Monolith Solutions in determining whether you have a valid basis for erasure.
Restriction of Processing
You have a right to require us to stop processing the personal information Monolith Solutions holds about you other than for storage purposes in the following circumstances: (1) you believe the personal information is not accurate for the period it takes for us to verify whether the data is accurate; Monolith Solutions wishes to erase the personal information as the processing it is doing is unlawful, but you want Monolith Solutions to simply restrict the use of that data; (3) Monolith Solutions no longer needs the personal information for the purposes of the processing but you require it to retain the data for the establishment, exercise or defense of legal claims; or (4) you have objected to Monolith Solutions processing personal information it holds about you on the basis of its legitimate interest and you wish it to stop processing the personal information while it determines whether there is an overriding interest in Monolith Solutions retaining such information.
You have the right to object to Monolith Solutions’ processing of data about you and Monolith Solutions will consider the request. Please provide detail as to your reasoning so that Monolith Solutions can assess whether there is a compelling overriding interest in it continuing to process such data. You also have the right, at any time, to object to Monolith Solutions’ processing of data about you in order to send you marketing.
Withdrawal of Consent
Where you have provided your consent to Monolith Solutions processing your personal data, you can withdraw your consent at any time by visiting the Account Manager, or by using the contact us email form located on our Contact Us Page.
CHILDREN UNDER 18
Monolith Solutions does not sell products or services for purchase by children. Customers must be at least 18 years of age. Any individual under the age of 18 ("Minor") must have a parent or guardian accept the Terms of Service in order for the Minor to become a Customer. If you are under 18, we strongly encourage you to use our website only with the involvement of a parent or guardian.
CHANGES TO POLICY
Monolith Solutions reserves the right to revise, amend, or change this Policy at any time and in any manner by posting such changes on our site. We encourage you to periodically check our site for changes to this Policy since your continued use of the site following any changes to this Policy will be deemed to constitute your acceptance of such change. The operative and effective version of this Policy will be the latest version available on the site.